Refund Policy
Effective Date: 12/01/2025
At Special Guest, we strive to provide a high-quality experience for all our users. Please read this Refund Policy carefully before making any purchase or subscription on our platform.
1. Digital Services & Subscriptions
Special Guest offers digital services, including premium memberships, subscriptions, and in-app features related to dating, love, and friendship matching.
Once a payment is successfully completed, refunds are generally not provided, as digital services are delivered immediately.
2. Eligibility for Refunds
Refunds may be considered only under the following circumstances:
Duplicate payment made by the user
Payment deducted but service not activated due to a technical error
Incorrect charge due to system malfunction
All refund requests are subject to verification by our support team.
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
Change of mind after purchase
Dissatisfaction with matches, connections, or user interactions
Violation of platform terms or community guidelines
Account suspension or termination due to misuse
Partial use of subscription or premium features
4. Subscription Cancellation
Users may cancel their subscription at any time through their account settings.
Cancellation will stop future billing, but no refund will be provided for the current billing period.
5. Refund Request Process
To request a refund, users must contact our support team within 7 days of the transaction date with the following details:
Registered email or phone number
Transaction ID / payment reference
Reason for refund request
📧 Email: refund@specialguest.in
6. Refund Processing Time
If approved, refunds will be processed within 7–10 business days and credited back to the original payment method used during the transaction. Processing time may vary depending on the payment provider or bank.
7. Policy Changes
Special Guest reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on the platform.
8. Contact Us
For any questions regarding this Refund Policy, please contact:
📧 Email: refundspecialguest.in
🌐 Website: specialguest.in
Rais Refund request